Workplace Diversity

Course Objectives

This workshop will help participants understand what diversity is all about, and how they can help create a more diverse world at work and at home.


There are no prerequisites for this course.

Course Duration

1 day

Course Content

  • Getting Started
    • Icebreaker
    • Ground rules
    • The parking lot
    • Workshop objectives
    • Action plans and evaluation forms
  • Understanding Diversity
    • What is Diversity?
    • Related Terms and Concepts
    • A Brief History
    • A Legal Overview
  • Understanding Stereotypes
    • Stereotypes vs. Biases
    • Identifying Your Baggage
    • Understanding What This Means
  • Breaking Down the Barriers
    • Changing Your Personal Approach
    • Encouraging Workplace Changes
    • Encouraging Social Changes
  • Verbal Communication Skills
    • Listening and Hearing:
    … They Aren’t the Same Thing
    • Asking Questions
    • Communicating with Power
  • Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
  • Being Proactive
    • Encouraging Diversity in the Workplace
    • Preventing Discrimination
    • Ways to Discourage Discrimination
  • Coping with Discrimination
    • Identifying if You Have Been Discriminated Against
    • Methods of Reprisal
    • Choosing a Course of Action
  • Dealing with Diversity Complaints as a Person
    • What To Do If You’re Involved In A Complaint
    • Understanding Your Role
    • Creating a Support System
  • Dealing with Diversity Complaints as a Manager
    • Recording the Complaint
    • Identifying Appropriate Actions
    • Choosing a Path
  • Dealing with Diversity Complaints as an Organization
    • Receiving a Complaint
    • Choosing a Response
    • Learning from the Complaint
  • Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

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