Interpersonal Skills

Course Objectives

This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.


There are no prerequisites for this course.

Course Duration

1 day

Course Content

  • Getting Started
    • Icebreaker
    • Ground rules
    • The parking lot
    • Workshop objectives
    • Action plans and evaluation forms
  • Verbal Communication Skills
    • Listening and Hearing: They Aren’t the Same Thing
    • Asking Questions
    • Communicating with Power
  • Non-Verbal Communication Skills
    • Body Language
    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
  • Making Small Talk and Moving Beyond
    • Starting a Conversation
    • The Four Levels of Conversation
  • Moving a Conversation Along
    • Asking for Examples
    • Using Repetition
    • Using Summary Questions
    • Asking for Clarity and Completeness
  • Remembering Names
    • Creating a Powerful Introduction
    • Using Mnemonics
    • Uh-Oh… I’ve Forgotten Your Name
  • Influencing Skills
    • Seeing the Other Side
    • Building a Bridge
    • Giving in Without Giving Up
  • Bringing People to Your Side
    • A Dash of Emotion
    • Plenty of Facts
    • Bringing it All Together
  • Sharing Your Opinion
    • Using I Messages
    • Disagreeing Constructively
    • Building Consensus
  • Negotiating Basics
    • Preparation
    • Opening
    • Bargaining
    • Closing
  • Making an Impact
    • Creating a Powerful First Impression
    • Assessing a Situation
    • Being Zealous without Being Offensive
  • Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

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