Facilitation Skills

Course Objectives

This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings.


There are no prerequisites for this course.

Course Duration

1 day

Course Content

  • Getting Started
    • Icebreaker
    • Ground rules
    • The parking lot
    • Workshop objectives
    • Action plans and evaluation forms
  • Understanding Facilitation
    • What is Facilitation?
    • What is a Facilitator?
    • When is Facilitation Appropriate?
  • Process vs. Content
    • About Process
    • About Content
    • A Facilitator’s Focus
  • Laying the Groundwork
    • Choosing a Facilitated Approach
    • Planning for a Facilitated Meeting
    • Collecting Data
  • Tuckman and Jensen’s Model of Team Development
    • Stage One: Forming
    • Stage Two: Storming
    • Stage Three: Norming
    • Stage Four: Performing
  • Building Consensus
    • Encouraging Participation
    • Gathering Information
    • Presenting Information
    • Synthesizing and Summarizing
  • Reaching a Decision Point
    • Identifying the Options
    • Creating a Short List
    • Choosing a Solution
    • Using the Multi-Option Technique
  • Dealing with Difficult People
    • Addressing Disruptions
    • Common Types of Difficult People and How to Handle Them
    • Helping the Group Resolve Issues on Their Own
  • Addressing Group Dysfunction
    • Restating and Reframing Issues
    • Getting People Back on Track
  • About Intervention
    • Why Intervention May Be Necessary
    • When to Intervene
    • Levels of Intervention
  • Intervention Techniques
    • Using Your Processes
    • Boomerang it Back
    • ICE it:
    … Identity
    … Check for agreement
    … Evaluate how to Resolve
  • Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

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All courses are available for both scheduled (open) and dedicated (bespoke) delivery. Please contact us for details and pricing.

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