Assertiveness & Self Confidence

Course Objectives

This workshop will give participants an understanding of what assertiveness and self-confidence each mean (in general and to them personally) and how to develop those feelings in their day-to-day lives.


There are no prerequisites for this course.

Course Duration

1 day

Course Content

  • Getting Started
    • Icebreaker
    • Ground rules
    • The parking lot
    • Workshop objectives
    • Action plans and evaluation forms
  • What Does Self-Confidence Mean To You?
    • What is Assertiveness?
    • What is Self-Confidence?
    • The Four Styles
  • Obstacles to Our Goals
    • Types of Negative Thinking
    • Case Study
    • Personal Application
  • Communication Skills
    • Listening and Hearing: They Aren’t the Same Thing
    • Asking Questions
    • Body Language
  • The Importance of Goal Setting
    • Why Goal Setting is Important
    • Setting SMART Goals
    • Our Challenge to You
  • Feeling the Part
    • Identifying Your Worth
    • Creating Positive Self-Talk
    • Identifying and Addressing Strengths and Weaknesses
  • Looking the Part
    • The Importance of Appearance
    • The Role of Body Language
    • First Impressions Count!
  • Sounding the Part
    • It’s How You Say It
    • Sounding Confident
    • Using “I” Messages
  • Powerful Presentations
    • What to Do When You’re on the Spot
    • Using STAR To Make Your Case
  • Coping Techniques
    • Building Rapport
    • Expressing Disagreement
    • Coming to Consensus
  • Dealing with Difficult Behaviour
    • Dealing with Difficult Situations
    • Key Tactics
  • Wrapping Up
    • Words from the Wise
    • Review of Parking Lot
    • Lessons Learned
    • Completion of Action Plans and Evaluations

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